Booking e-tickets: Railways issues norms

Monday, Sep 10, 2012: Southern Railways has issued a set of instructions for people who book e-tickets through agent outlets so as to eliminate cases of tampering, overcharging etc. In a press statement here, the Railways said that it should be checked and confirmed that the agent outlet is an authorised one.

The details of authorised agent outlets are available on the IRCTC website www.irctc.co.in. The photo ID and the authorisation certificate of the agent which will be prominently displayed at the agent outlet should be verified. While filling up the booking/cancellation request, the applicant should insist that his mobile number is fed into the system correctly.

An SMS will be received on this number from IRCTC immediately as confirmation of booking.