Friday, September 02, 2011: Kerala State Electricity Board (KSEB) has launched a State-wide facility for electricity consumers to register complaints relating to power failure by SMS.
To register a complaint, the consumer has to send his or her consumer
number and section office code by SMS to the number 537252.
Immediately, the server at the KSEB headquarters would SMS a reply
acknowledging the registration of the complaint. The information would
reach the mobile phone of an officer specifically in charge of attending
to the complaints.
On setting the complaint right, the officer would deliver an SMS over
the computer at the section office, passing on the information.
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