Palakkad: With the unannounced power outages becoming a chronic headache for the people, the Kerala State Electricity Board (KSEB) has decided to roll out a new plan to improve its consumer service.
KSEB will send SMS alerts to its consumers to inform them in advance about the power supply disruption in their region. The system has already been implemented in Shornur and Changanassery on an experimental basis.
Soon, the facility will be implemented throughout the state.The KSEB has started to collect the mobile numbers of consumers through its section offices. The details can be given through email or the meter reader.
The mobile numbers of the meter owner and the person who is now occupying the owner's space and the consumer numbers are being collected by the Board for the project.
It is also planning to send electricity bill to consumer's mobile. With this the Board expects to avoid complaints of non-receipt of bills.
KSEB already has a centralized toll free number 1912 to register complaints including about power outage. Once a consumer registers the complaint with its automated system or the customer care executive by dialing 1912, the complaint will be passed on to the respective electricity section office.Once the issue is resolved, the consumer will be informed about the matter.
However, the KSEB authorities said that the consumers are not making use of this facility effectively.
The Board will create a consumer map by collecting the details of all the consumers so that the officials in charge of complaints redressal can immediately identify the consumer and his section, thus speeding up the response.
Currently, consumers can pay their electricity bill online by logging on to KSEB website.